COVID Guidelines: Clients

We are now allowing one healthy, masked, adult pet owner to accompany their pet(s) to their scheduled doctor’s appointment. Please observe the following guidelines:

1. 📲 Please call/text (713) 461-2287 when you arrive; the lobby will remain closed. 

2. 👩⚕You will be escorted directly to an exam room. A mask must be worn at all times.

3. 😺 Please remain in the exam room unless otherwise directed.

4. 🚘 Curbside is still an option! Please let us know your preference upon arrival. 

5. The following will remain curbside at this time:

6. 1. Technician appointments

   2. Food and medication pick-ups

   3. Boarding drop-offs

   4. Surgery appointments and drop-offs. 

Procedure for curbside service

• After making your appointment, we will email you a questionnaire. Please complete and email it back so that we can address all of your concerns.

• To minimize physical interaction, we are setting up a table outside the front door. When you arrive, we will instruct you to place your cat’s carrier onto one of the spaces so we can bring them inside while minimizing contact. Please wear a mask and label your carrier with your cat’s full name. Call or text the hospital at 713-461-2287 to notify us of your arrival.

• If you have additional concerns not noted on the questionnaire, we will discuss them over the phone, not in person at the door. Please make sure to request any additional services or products – ie nail trims, sani trims, flea medications – either on the history form, or by asking the receptionist. The doctor will transfer you back to a technician or a receptionist if you would like to discuss these additional products after the exam.

• We have access to cell phones in the exam rooms, and will call to discuss findings from your cat’s exam, and to discuss any diagnostics and recommended treatments. Please be available by phone and prepared for us to call.

• After completion of the appointment, the receptionist will contact you to check out and we will bring your cat back outside for you.

We ask for your kindness, patience, and understanding as you may experience longer than normal wait times with curbside care, prescription refills, and returning phone calls. We are working hard to take care of our patients! Please give us at least 48 hours for prescription refills.

We will continue to allow a maximum of 2 people into the room for end of life appointments, and face coverings must be worn.

Please bear with us as we navigate through this time together – our main priority is the health of your cat, and although communication might be more difficult and things take longer than we are all used to, know that our medical care is still as excellent as it has always been. We are here for you and your cats!